Complaints and Compliments
You may direct your enquiries or complaints / disputes regarding our
wholesale banking services by calling:
Client Service Line: +603 20262611 / 1 300 883 399 (local toll-free number);
or via email: straight2bank.my@sc.com
; or via fax : +603 2711 6000 or by writing to the Bank at :
Address:
Client Services Group
Level 15
Menara Standard Chartered
30 Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia
Contact Person:
Yew, Kok Soon
We will acknowledge and respond to complaints promptly. The following will apply:
We assure you of the following;
| a) | We will acknowledge your written complaint within one working day from receipt of the written complaint. A written acknowledgement will be issued to the complainant. |
| b) | We will issue a detailed final response of the complaint resolution within 5 working days from the receipt of the complaint. If the final response has not been sent to the complainant, a holding response will be issued, stating reasons why the complaint has not been resolved and when the bank will be able to respond in more detail. |
| c) | Within 30 calendar days, if the final response has not been sent to the complainant, a further holding response will be issued, explaining why the bank is not in a position to make a final response and indicating when it expects to be able to do so. |
If you are not satisfied with the Bank’s response, you may refer your complaint to the following:
Bank Negara Malaysia (BNM)
BNMTELELINK (Customer Service Call Centre)
Tel: 1-300-88-5465
Fax: 03-21741515
Email: bnmtelelink@bnm.gov.my
BNMLINK (Customer Service Walk-In-Centre)
Block D, Bank Negara Malaysia,
Jalan Dato' Onn, 50480, Kuala Lumpur
(Business hours: Monday-Friday, 9.00 am - 5.00 pm)
The Financial Mediation Bureau (FMB)
Level 25, Dataran Kewangan Darul Takaful
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Telephone : 03-22722811
Fax : 03-22745752
http://www.fmb.org.my/index.htm