| 1. |
How do I subscribe for SMS Banking? |
| |
To subscribe, call 1300
888 888 and our Customer Care
Consultant will assist you with your registration. |
 |
| 2. |
How do I know if transacting through SMS Banking
is secure? |
| |
Each SMS Banking transaction requires a
user defined 4-digit Pin Code which you are
required to provide at the point of activation.
This Pin Code is similar to your password.
To set this Pin Code during activation, send
‘RG’ followed by <space>
and the 4-digit Pin Code to 32722. You will
receive a successful registration message
from us.
We strongly advise that you immediately
delete your message from your “Sent
Messages” folder immediately after that,
to protect the security of your Pin Code.
You should follow this practice EVERY time
you send any message bearing your Pin Code. |
|
| 3. |
What are the eligibility criteria for SMS
Banking? |
| |
SMS Banking caters to individuals with any
of the following account: Savings Account, Current
Account, Fixed Deposits or Credit Cards with
the bank. This service is currently not available
for joint-accounts where the signing instruction
is ‘both to sign’. |
|
| 4. |
What mobile phone do I need to use this service? |
| |
As long as your mobile phone supports SMS
function, you will be able to access our SMS
Banking service. |
|
| 5. |
What are the charges for using this service? |
| |
Standard Chartered do not charge for using
or subscribing to this service. You will incur
standard SMS charges by your mobile operator
for every request sent to us at 32722. Our SMS
responses to you are free. You may want to refer
to your mobile operator to check their SMS rates. |
|
| 6. |
What are the available functions on SMS Banking? |
| |
Below are the functions available on SMS Banking: |
| |
| i. |
Deposit Balance Enquiry (for Current, Savings and Fixed Deposit) |
| ii. |
Deposit Transaction History (for Current, Savings and Fixed Deposit) |
| iii. |
Available Credit Limit of your Credit
Card - Combined Limit or Individual Card |
| iv. |
Minimum Payment Due of your Credit Card |
| v. |
Credit Card Transaction History |
|
|
| 7. |
How do I access these functions? |
| |
Send an SMS request to 32722 and you will
receive a corresponding response from the
bank. The SMS request should contain:
'Service Code'
of the desired function <space> user
defined 4-digit
Pin Code <space> and
the last 4-digit
of your account number that
you will be accessing
e.g
To enquire on the available balance of your
Current Account (account number 312 123456789):
CE 0101 6789
Where 0101 is your user-defined 4-digit
Pin Code. |
|
| 8. |
I have received a response from the bank in
two messages. Will I be charged for the second
message? |
| |
The response from certain functions such as
Transaction History may not be sufficiently
displayed in one message due to the limited
number of characters supported by SMS (160 characters).
Hence, the message is delivered to you in two
parts or messages. You will not be charged for
messages received from 32722. However, local
telco SMS charges will still apply to SMS request
sent to 32722 from your mobile phone. |
|
| 9. |
Can I subscribe to this
service if I am sharing the mobile phone with
my spouse/partner? |
| |
You are strongly discouraged from subscribing
if you are sharing your mobile phone as you
will be receiving information on your accounts
on the mobile phone. To maintain the confidentiality
of your accounts, please ensure the mobile phone
is not shared. |
