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| 1. What is
MoneyHome Card all about? |
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| MoneyHome Card is a money transfer card
that allows you to transfer money home from selected Giant retail
outlets to friends and family in Indonesia via PermataBank branches,
Indomaret and Hero stores. Currently the service is limited
to Indonesia but this will be set to change very soon. |
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| 2. How secure
is MoneyHome Card? |
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| Very secure, as it ensures that your transfer
will not be lost. MoneyHome Card is issued by Standard Chartered
Bank Malaysia Berhad, one of the largest banking groups in the
world. It is protected by encryption software and multi layer
PINs on the beneficiary side. |
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| 3. Where can
I apply for MoneyHome Card? |
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| You may apply for the card at selected Giant
retail outlets, at their Customer Service Desk. |
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| 4. Who can
apply for MoneyHome Card? |
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| This service is open for everyone aged 18
years and with the need of sending money to Indonesia (Malaysians
with valid ID and Indonesians/other foreigners with valid passport) |
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| 5. What types
of documents do i need to present for registration of MoneyHome
Card? |
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For registration of MoneyHome Card, you
need to present the followings:
• Senders ID (Identity
Card for Malaysians and valid passport for Indonesia and foreigners)
• Beneficiary’s details (name, KTP No, Contact
No and residential address, relationship)
• And, complete
and sign the Application Form |
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| 6. Must I
be an existing Standard Chartered customer first before I can
apply for MoneyHome Card? |
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| No, you do not have to be an existing Standard
Chartered customer |
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| 7. Is there
any cost to apply for MoneyHome Card? |
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| No, the card is issued free upon successful
registration. |
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| 8. How many
Giant retail outlets are there? |
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| There are currently 20 Giant stores participating
nationwide. |
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| 9. Could I
send money any time of the day? |
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| You may remit money at selected Giant stores
when it is open according to Giant’s operating hours.
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| 10. Could
I transfer money anywhere? |
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| At the moment, transfer can only be made
to Indonesia. |
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| 11. How soon
will my beneficiary receive the money if I transfer the money
today? |
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| If you send the money before 11am on banking
day, your beneficiary will be able to collect the money on the
same day. However, if you transfer the money after 11am, your
beneficiary can only collect the money on the next banking day. |
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| 12. If I remit
money on a weekend or a public holiday before 11am, will my
beneficiary get money on the same day? |
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| No. If you remit money on a weekend/public
holiday, your beneficiary will only get the money on the next
banking day. |
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| 13. Where
can my beneficiary collect the money that I transferred? |
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| Your beneficiary can get the funds from
selected PermataBank branches, Indomaret and P.T. Hero outlets
in Indonesia. |
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| 14. My beneficiary
has some questions about the MoneyHome Card transfer which I
have done last week. Who can I contact in Indonesia? |
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| You can contact PermataBank at +6221 500111.
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| 15. Could
I transfer any amount of money, or must it be a round figure?
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| You have a choice of pre-fix values –
RM100, RM250, RM500, RM750, RM1000, RM1250 and RM1500 |
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| 16. Could
I transfer money in other currencies besides Indonesian Ruppiah? |
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| No, you cannot. Currently you can only transfer
money in Indonesian Ruppiah. However, Standard Chartered has
plans to open up a new corridor for other currency(ies) in the
future. |
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| 17. Are there
any fees associated with the money transfer? |
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| Yes, you will be required to pay a transfer
fee ranging from RM 7 to RM 12, according to the amount remitted.
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| 18. Will my
beneficiary have to bear additional charges upon receiving the
money? |
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| No, your beneficiary will not have to bear
any form of charges. |
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| 19. Is there
any limit on the money transfer? |
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| The minimum of RM 100 and maximum of RM3000(in
total) per day per sender |
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| 20. Who do
I contact to enquire on the status of the remittance? |
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| You may call us at MoneyHome Card Helpline
at 1-300-882 885 to enquire on the status. |
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| 21. What types
of documents do i need to present for purchase of money transfer
at Giant store? |
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For purchase of Money Transfer, you are
required to present the following documents at the Giant’s
Customer Service Desk:
I) Valid Identity Card (Malaysians) + Moneyhome Card
II) Valid passport (Indonesians/Other Foreigners) + Moneyhome
Card |
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| 22. How will
I know if my transfer is successful? |
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| You must inform your beneficiary on the
transfer made and provide them with the last 6 digit M Reference
Code as per receipt,KTP No and registered contact no of sender
for redemption/withdrawal of cash. You may call MoneyHome Card
Helpline at 1-300-882 885 and check on the status of your transfer. |
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| 23. Can I
cancel my transaction and ask for refund? |
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| Yes, you may cancel your transaction if
your money has not been remitted to Indonesia. To arrange for
a refund, you may call MoneyHome Card Helpline at 1-300-882
885 before the next cut off time from your transaction time
(i.e. 11am, 3pm & 10pm). Then, you may collect the refund
from the originating Giant outlet on the same day. If the money
has already been remitted (after the cut off time), no refund/cancellation
could be made. |
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| 24. How do
I report a lost card? |
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| Please call MoneyHome Card Helpline at 1-300-882
885 to report lost/spoilt card, then proceed to selected Giant
outlets for card replacement. |
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| 25. How can
my beneficiary report a lost card? |
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| Please advise your beneficiary to contact
Permata Bank Call centre at +6221 500111 to report loss. |
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| 26. Can I
“cancel” or close my card if I do not want to perform
any more transfer as I will be going back to Indonesia? |
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| Yes. You may call MoneyHome Card Helpline
at 1-300-882 885 to close your card. |
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| Call MoneyHome Card Helpline
1300 882 885
as we are available everyday from 9am – 10pm
to assist you. |
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