 |
|
|
| |
2008 Standard Chartered Choice Rewards Programme’s
Terms & Conditions |
| |
 |
|
|
| |
| Definition and Interpretation |
| |
| 1. |
“Choice Points” means the points awarded
to the Cardholder under the SCCR in accordance with
these terms and conditions. |
 |
| 2. |
“Catalogue” means this catalogue,
and may either be in print or electronic version. |
|
| 3. |
“Cardholder” means a principal credit
cardholder of a Standard Chartered Credit Card. |
|
| 4. |
“Credit Card” means a Visa and/or
MasterCard credit card issued by Standard Chartered
Bank Malaysia Berhad (“the Bank”). |
|
| 5. |
“Quick Redemption” is a redemption
option that allows the Cardholder to redeem Gifts
by using a combination of Choice Points and a Ringgit
value portion fixed under the SCCR. |
|
| 6. |
“Gifts” are defined as goods, vouchers,
services, magazines and other privileges as may
be contained in the Catalogue and also includes
other Rewards. This list is not exhaustive and may
be subject to changes and/or variation by the Bank
any time at its sole and absolute discretion. |
|
| 7. |
“Good Standing” is used to define
a Credit Card account that is currently not overdue
in payment, has not exceeded its credit limit, is
not going to be closed upon its card expiration
date, is not cancelled nor terminated by the Cardholder
or by the Bank. |
|
| 8. |
“PMP” means Partner’s Miles
Programme e.g. Malaysia Airlines Enrich Miles and/or
Singapore Airlines Krisflyer Miles. |
|
| 9. |
“SCCR” means Standard Chartered Choice
Rewards Programme. |
|
| 10. |
Words importing the singular include the plural
and vice-versa, words importing a gender include
both genders, and references to persons include
bodies corporate and unincorporated. |
|
| 11. |
The headings to the clauses of these terms and
conditions are for convenience only and have no
legal effect. All references to “Clauses”
are to clauses contained herein. |
|
| 12. |
“Working day” shall mean a day, which
is not a Saturday, Sunday or a public holiday in
the Federal Territory of Kuala Lumpur. |
|
|
| Eligibility |
| |
| 1. |
The SCCR is a programme for Cardholders of Credit
Cards issued by the Bank excluding Corporate Credit
Cards, and whose Credit Card accounts are of Good
Standing only, and is based upon the terms and conditions
contained herein. |
|
|
| Earning of Choice
Points |
| |
| 1. |
Choice Points are awarded to the Cardholder for
each ringgit spent based on the total posted Ringgit
Malaysia (“RM”) amount of retail purchases
(local and international) made on the Credit Card,
including any supplementary Credit Cards. The Bank
will not be liable for any delay in the actual posting
of the transactions and/or Choice Points during
the SCCR. The Bank reserves the right to amend or
modify the manner in which Choice Points are awarded. |
|
| 2. |
Cash advances or cash withdrawals, charges for
cash advances or cash withdrawals, annual fees for
the Credit Card, interest and/or finance charges,
disputed transactions, any type of balance transfers,
any type of installments payment plans, and any
other kind of charges and/or penalties will not
be included in the calculation of Choice Points. |
|
| 3. |
Choice Points earned by the Cardholder are valid
for a maximum period of three (3) years only. The
expiry date of Choice Points expiring in a particular
year shall be on the last day of the expiry month
of the Credit Card and where Cardholders have more
than one credit card such date as may be determined
by the Bank to be the expiry date. All Choice Points
must be redeemed prior to its expiry. |
|
| 4. |
Choice Points are accrued in the name of the Cardholder
only and cannot be transferred to another Cardholder.
Choice Points redemption may only be done by the
principal Cardholder before the expiry of the Choice
Points and provided always that the Cardholder’s
Credit Card account is of Good Standing. |
|
| 5. |
In the event a Cardholder of Good Standing has
more than one Credit Card account and chooses to
close one or all of his Credit Card account(s),
the existing Choice Points acquired from the closed
Credit Card account(s) must be redeemed prior to
the date the Credit Card account(s) is closed. Once
a particular Credit Card account is closed, all
unredeemed Choice Points will be automatically cancelled.
For the avoidance of doubt, no transfer of Choice
Points between a Cardholder’s different Credit
Card accounts is allowed. |
|
| 6. |
The Bank has the sole discretion to cancel or
suspend a Cardholder’s redemption of Choice
Points, without assigning any reasons thereof. For
the avoidance of doubt, Choice Points earned on
any Credit Card account thirty (30) days or more
past its payment due date, or Credit Card accounts
believed by the Bank to be operated fraudulently
or any Credit Card account closed by the Bank will
be cancelled. |
|
|
| Gift Redemption |
| |
| 1. |
Once a redemption request has been
accepted by the Bank, it cannot be revoked, cancelled,
returned or exchanged by the Cardholder. |
|
| 2. |
In the event, the Cardholder’s
Credit Card is not of Good Standing or the Credit
Card has insufficient Choice Points, the request
for redemption of Gifts will be rejected automatically
without any notification to the Cardholder. |
|
| 3. |
Once the accumulated Choice Points
in a Cardholder’s Credit Card account has
been redeemed for any Gift in the SCCR, such Choice
Points cannot be transferred back to Cardholder’s
Credit Card account and such Choice Points shall
be deemed extinguished. |
|
| 4. |
A Cardholder who chooses to redeem
the Gifts via the Quick Redemption option hereby
irrevocably authorises the Bank to debit his Credit
Card account to pay the said RM value portion of
the redemption. The Bank will not accept any other
mode of payment for Quick Redemption. |
|
| 5. |
The Bank does not accept
any liability whatsoever (including but without
limitation, liability for negligence) with respect
to Gifts supplied or in connection with any merchant/supplier’s
refusal to accept any vouchers and/or confirmation
letters relating to Gift redemption being redeemed
and/or presented by the Cardholder from and/or to
the merchant/supplier. The rights, if any, which
the Cardholder may have in connection with a Gift
is solely against the merchant/supplier of the Gift. |
|
| 6. |
By conducting the SCCR, the Bank does
not accept any liability, including but not limited
to liabilities with respect to death or injury or
consequential loss or damage of whatever nature
and howsoever arising from the redemption or supply
of the Gifts, including but not limited to any injury
or loss suffered by the Cardholder and his accompanying
persons whilst on holiday pursuant to the hotel
and/or holiday package redeemed with the Choice
Points and/or any delay or cancellation in the transportation
facilities and/or accommodation facilities (where
applicable) and/or resulting from any advice, pointers,
tips and directions as may be contained in this
Catalogue or any other publication issued by the
Bank or from the loss, theft, and/or destruction
of the Gifts. |
|
| 7. |
The Bank gives no representation or
warranty with respect to the Gifts provided under
SCCR. In particular, the Bank gives no warranty
and/or representation with respect to the quality
of Gifts or their suitability for any purpose. Notwithstanding
any provisions to the contrary herein contained,
any dispute concerning the goods and/or services
redeemed as Gifts under SCCR shall be settled as
between the Cardholder and the participating merchant/supplier
directly. The Bank will bear no responsibility for
resolving such disputes or for the dispute itself. |
|
| 8. |
Gifts that consist of certificates
and/or vouchers and/or any type of written communication
issued by participating merchants/suppliers under
SCCR cannot be encashed and cannot be used in conjunction
with any other promotion or offer. The certificates
and/or vouchers and/or any type of written communication
are valid for use until the date specified on the
certificates and/or vouchers and/or any type of
written communication. If they remain unused after
this date, they will totally lapse and will not
be replaced. The use of the certificates and/or
vouchers and/or any type of written communication
are subject to the terms and conditions contained
therein and are valid for use only at participating
merchants/suppliers under the SCCR and only for
the specific matters mentioned therein. |
|
| 9. |
In circumstances where the certificates
and/or vouchers state a specified amount (Ringgit),
and if is used for a value less than the amount
mentioned, the difference cannot be encashed. In
the case where the value of the certificates/vouchers
is less than the value of the item(s) purchased,
the Cardholder is obliged to pay the difference
in cash or by his Standard Chartered Credit Card
to the participating merchant/supplier. |
|
| 10. |
In the event a Cardholder’s
choice of Gift is unavailable, the Bank reserves
the right to replace it with a substitute of similar
value. All Gifts are available while stock lasts
and the Bank reserves the right, without giving
any prior notice nor assigning any reason whatsoever
to the Cardholders, to discontinue and/or replace
all or any of the products or services featured
herein or any other related material published by
the Bank, with different products, models, colour
or services which may be redeemed as Gifts. |
|
|
| Frequent Flyer
Programme |
| |
| 1. |
Cardholders may choose to convert his Choice Points
to PMP points provided (a) such Cardholders are
already registered with the PMP prior to redemption
of Choice Points, and (b) the Cardholders inform
the Bank of his own PMP membership number at the
point of redemption. |
|
| 2. |
Once Choice Points are converted into PMP points,
the PMP points cannot be reconverted into Choice
Points thereafter. For the avoidance of doubt, the
conversion of the Choice Points into PMP points
shall take not less than twenty-one (21) to forty-two
(42) days for completion of conversion and the Bank
is under no obligation to effect a manual transfer. |
|
| 3. |
The Bank reserves the right to revoke and withdraw
participation of the PMP from the SCCR and the right
to change the conversion rate offered hereunder. |
|
| 4. |
The Bank reserves the right to adjust the number
of resulting PMP points or the remaining number
of Choice Points if any error has been made in the
conversion process. |
|
| 5. |
The Cardholder has to notify the Bank on any errors
in the conversion of the Choice Points within one
(1) month of the transaction date. The Bank will
not be liable for lost points if Cardholder does
not report it within the said period |
|
|
| Bonus Gift |
| |
| 1. |
To be entitled to redeem a bonus gift, the Cardholder
has to make one or more simultaneous redemptions
totalling not less than 15,000 Choice Points (“Qualifying
Redemption”). |
|
| 2. |
The bonus gift must be
redeemed together with the Qualifying Redemption. |
|
| 3. |
The Bank will not entertain any late bonus gift
redemption after the time of the Qualifying Redemption. |
|
| 4. |
Cardholder is only entitled to redeem 1 (one)
bonus gift during the Qualifying Redemption. For
every Qualifying Redemption, the Cardholder is only
entitled to redeem 1 bonus gift, irrespective of
the total number of Choice Points used. |
|
| 5. |
Cardholder may select the bonus gift of his choice
from the available items under the respective tiers
below, based on the Choice Points used under the
Qualifying Redemption.
 |
|
| 6. |
Subject to paragraph 4, Cardholder who qualifies
for a lower tier is not allowed to redeem a bonus
gift available under a higher tier. However, Cardholder
who qualifies for a higher tier is allowed to redeem
any bonus gift available under a lower tier. |
|
|
| Choice Points
Purchase |
| |
| 1. |
Choice Points can be purchased at RM10 for 1,000
Choice Points at the time of making any redemption,
subject to a maximum of 10,000 Choice Points. |
|
| 2. |
A Cardholder who chooses to purchase Choice Points
hereby irrevocably authorises the Bank to debit
his Credit Card account to pay for the cost of the
Choice Points. The Bank will not accept any other
mode of payment for the purchase of Choice Points. |
|
| 3. |
Choice Points will not be awarded to the Cardholder
for the purchase of Choice Points and such purchases
will be treated as retail charges which are subject
to finance charges and late charge fee in the manner
as stipulated in the Standard Chartered Visa and/or
MasterCard Cards Cardholder Agreement. |
|
|
| Platinum "Wish
List" Programme |
| |
| 1. |
a) |
Platinum Credit Cardholders ("the Requesting
Cardholder") may request for redemption of
such item(s) which are not featured in the Catalogue
("Other Reward(s)") subject to the conditions
that the Other Rewards (i) are readily and lawfully
available in Malaysia for the Requesting Cardholder,
(ii) are not, in the sole opinion of the Bank, illegal,
offensive or of unsuitable nature in relation to
the Requesting Cardholder and PROVIDED ALWAYS that
the Bank has the sole and absolute discretion in
refusing requests for redemption of any Other Reward(s)
without assigning any reason therefore and the Bank’s
decision herein shall be final and conclusive. |
|
| |
b) |
Nothing herein shall be deemed as imposing any
obligation or duty on the Bank to source for and
provide any Other Rewards. |
|
| 2. |
The Platinum “Wish List”
is exclusive to the Bank’s Platinum Cardholders.
|
|
| 3. |
The Bank will confirm the availability
and the number of Choice Points needed to redeem
the item requested within 10 working days from the
date of receipt of Cardholder’s request. |
|
|
| Delivery of
Gifts |
| |
| 1. |
Cardholders shall provide a valid
delivery address in Malaysia to the Bank for delivery
of Gifts. Delivery will not be made to a P.O. Box
address. |
|
| 2. |
The Gifts will be delivered within
twenty-one (21) working days (Peninsula Malaysia)
or thirty-one (31) working days (East Malaysia)
upon the Bank’s receipt of the Standard Chartered
Choice Points Redemption Form. There will be a redirection
fee of Ringgit Ten (RM10) only (to be billed to
the Cardholder’s Credit Card account) for
any change in delivery address. |
|
| 3. |
Proof of delivery of Gift is by way
of written acknowledgement of receipt of the Gifts
by occupants at the delivery address (irrespective
of whether or not such occupant is the Cardholder),
and where such address is an office, receipt by
an office staff shall be deemed to be the acknowledgement
of the Cardholder. Such recipients of Gifts (whether
Cardholder or non-Cardholders) are obliged to present
identification documents such as their National
Identity Card and/or passports to the delivery agent,
failing which the delivery agent has the right to
refuse delivery and will return the Gifts to the
Bank. |
|
| 4. |
If a Cardholder does not receive the
Gift upon the expiry of twenty-one (21) working
days (Peninsula Malaysia) or thirty-one (31) working
days (East Malaysia) from the date of receipt by
the Bank of the Standard Chartered Choice Points
Redemption Form, the Cardholder shall not later
than two (2) months thereafter, inform the Bank
of the non-receipt of the Gift. The Bank will arrange
for the delivery of the Gift to the Cardholder upon
receipt of proof of non delivery of the Gifts from
its delivery agent. |
|
| 5. |
The Cardholder shall
have no right of recourse against the Bank whatsoever
upon the expiry of the said two (2) months and the
Cardholder shall be deemed to have had received
the Gifts arising from the redemption of the relevant
Choice Points. |
|
| 6. |
The Cardholder must examine the Gift
immediately upon delivery. The Cardholder must contact
the Standard Chartered Customer Service to inform
the Bank of any damaged, defective and/or faulty
Gift and must return the Gift immediately within
three (3) working days to such place and/or person
as directed by the Bank and/or to reject delivery
of the Gift at the time of delivery. A replacement
will be delivered within fourteen (14) working days
after the return of the Gift(s) and the delivery
charges incurred for the replacement shall be borne
by Cardholder. The right to replacement of Gift(s)
will be extinguished if a Cardholder fails to notify
the Bank and return the same within the time period
stipulated above. |
|
| 7. |
The Cardholder hereby irrevocably
authorises the Bank to release all pertinent information
regarding the Cardholder to such relevant parties
as the Bank may, in its sole and absolute discretion,
employ to deliver the Gifts to the Cardholder. In
this respect, the Cardholder acknowledges that the
Bank shall not be held responsible for the acts
or omissions of such relevant parties (including
but not limited to acts or omissions relating to
fraud or negligence) not in relation to the delivery
of such Gifts. |
|
|
| General Information |
| |
| 1. |
All questions or disputes regarding
eligibility for the SCCR or the eligibility of Choice
Points in relation to accrual or the redemption
of Gifts including the conversion of Choice Points
to PMP points will be determined by the Bank at
its sole and absolute discretion. |
|
| 2. |
The Gifts set out in this Catalogue
are valid for redemption from 1 January 2008–
31 December 2008 or while stocks last. |
|
| 3. |
All props, accessories or equipment
featured together with the Gifts in the photographs
contained herein are for decorative purposes only
and do not form part of the Gifts to be redeemed
by the Cardholder. |
|
| 4. |
These terms and conditions for SCCR
may be changed or varied at any time by the Bank
without giving any prior notice nor assigning any
reason whatsoever to the Cardholders. |
|
| 5. |
The Bank reserves the
right to suspend or terminate the SCCR at any time
it deems necessary without giving any prior notice
nor assigning any reason whatsoever to the Cardholders. |
|
| 6. |
In the event where there is discrepancy
between the English and the Bahasa Malaysia version
of this Catalogue and the terms and conditions contained
herein, the English version shall prevail. |
|
| 7. |
Save and except for the variation
stated herein all other terms and conditions in
the Standard Chartered Visa and/or MasterCard Cards
Cardholder Agreement shall remain valid and binding.
|
|
|
| |
|
|
'Genting
Highlands Resort' Terms & Conditions
| 1. |
This voucher shall be valid
till 31 December 2008. |
| |
|
|
|
| 2. |
Prior reservation must be by
logging on to www.genting.com.my/standardchartered.
No handling fee is imposed for online reservation.
Handling fee of RM10 will be imposed for telephone
booking at 03-2332 2988 daily from 10am to
6pm. |
| |
|
|
|
| 3. |
Voucher is strictly for one
night Standard or Standard View Room complimentary
stay in First World Hotel at Genting –
City of Entertainment. |
| |
|
|
|
| 4. |
Voucher is valid during low
season only. Please refer to the attached
seasonal chart* for applicable dates. |
| |
|
|
|
| 5. |
This voucher is not valid during
super peak season. Surcharge will be applicable
for a room to be upgraded to Deluxe Room.
Reservation made during shoulder or peak seasons
shall be as follow: |
| |
 |
| |
|
|
|
| 6. |
Confirmation is subject to
availability. |
| |
|
|
|
| 7. |
Check-in time is at 1500 hours
and check-out time is at 1200 hours. |
| |
|
|
|
| 8. |
Please present this voucher
at the front office upon check-in. |
| |
|
|
|
| 9. |
This voucher is considered
void if booking is cancelled / no show. |
| |
|
|
|
| 10. |
A processing fee of RM30 per
room per night will be imposed for any amendment
of confirmed booking. |
| |
|
|
|
| 11. |
Neither Standard Chartered Bank
Malaysia Berhad nor First World Hotels &
Resorts Sdn Bhd will be liable or responsible
for lost, stolen, altered or expired voucher. |
| |
|
|
|
| 12. |
This voucher is not exchangeable
for cash or in kind. |
| |
|
|
|
| 13. |
This voucher is not for sale
or retail. |
| |
|
|
|
| 14. |
Standard Chartered Bank Malaysia
Berhad is not responsible in any manner whatsoever
for the services rendered by First World Hotels
& Resorts Sdn Bhd. |
| |
|
| |
| |
|
| 10%
Discount for Food & Beverage |
| (Only valid for
Coffee Terrace, Genting Palace, Ming Ren,
Resort Café, Restoran Kampong, Happy
Valley Restaurant, Lakeview Seafood Restaurant
and First World Café) |
| |
| 1. |
Valid till 31 December 2008. |
| |
|
|
|
| 2. |
Flash your Standard Chartered
credit card to entitle for discount upon ordering
/ payment. |
| |
|
|
|
| 3. |
Not applicable during weekends,
public holidays and school holidays. |
| |
|
|
|
| 4. |
Not applicable on promotion
items, tobacco, beer, liquor and group function. |
| |
|
|
|
| 5. |
Only payments by Standard Chartered
credit card is accepted. |
| |
|
|
|
| 6. |
The Management reserves the
right to alter / amend the terms of use for
this voucher. |
| |
|
|
|
| 7. |
Voucher is not exchangeable
for cash. |
| |
|
|
|
| 8. |
Subject to availability and
other operating terms & conditions. |
| |
| |
|
|
|
|
15% Discount for Genting Theme Park, All Park |
| |
|
| 1. |
Valid till 31 December 2008. |
| |
|
|
|
| 2. |
Flash your Standard Chartered
credit card to entitle for discount upon payment
at Theme Park Ticketing Counter. |
| |
|
|
|
| 3. |
Limited to two all Park tickets
per transaction. |
| |
|
|
|
| 4. |
Not valid during Malaysia &
Singapore school holidays, eve of Public Holidays
and Public Holidays. |
| |
|
|
|
| 5. |
Excludes SkyVenture, SnowWorld,
First World Cineplex, Genting X’pedition
Wall, Flying Coaster, Ripley’s Believe
It or Not!, Haunted Adventure and Ohmega Forces. |
| |
|
|
|
| 6. |
Not applicable with any on-going
promotions / discounts. |
| |
|
|
|
| 7. |
Only payments by Standard Chartered
credit card is accepted. |
| |
|
|
|
| 8. |
The Management reserves the
right to alter / amend the terms of use for
this voucher. |
| |
|
|
|
| 9. |
Voucher is not exchangeable
for cash. |
| |
|
|
|
| 10. |
Subject to availability and
other operating terms & conditions. |
|
|
|
| |
 |
|
| |
| |
 |
|
Copyright ©2008